Fireplace Repair

We repair every brand of fireplace that we sell. If your fireplace is a brand we don’t carry, we may still be able to help. Many times we can source replacement parts or diagnose the issue depending on the model and availability.

Yes. We are authorized by the manufacturers of the products we sell to perform warranty repairs. If your fireplace was purchased through us and is still under warranty, we can diagnose and complete the repair according to the manufacturer’s warranty guidelines.

Please contact your original place of purchase for warranty service. Many issues are not caused by product defects, but by improper installation. For this reason, many manufacturers only honour warranties when the fireplace was installed by an authorized dealer.

For fireplaces that are out of warranty, service visits typically cost $300–$400 plus the cost of any required parts. The exact cost can vary depending on the issue and the components that need to be replaced. Keep an eye out for seasonal promotions—we sometimes offer discounted service or package deals.

Yes. We can help troubleshoot basic issues over the phone to determine if a service visit is needed. Please have your model number ready, and if possible, send photos or a short video to help us diagnose the problem quickly.

Some of the most common issues include:

• Fireplace won’t ignite

• Pilot light will not stay lit

• Weak or uneven flame

• Remote control or wall switch not working

• Blower fan issues

• Unusual noises or smells

We strive to schedule service appointments as quickly as possible, especially during peak heating season. Availability depends on technician schedules and demand.

Yes, we carry some of the more common parts. We can order manufacturer-approved replacement parts for fireplaces we sell, as well as many other brands. Availability depends on the model and age of the fireplace.

One of the most common issues we troubleshoot is dead batteries in the remote or receiver module. Check your owner’s manual for instructions on replacing batteries, if applicable.

Otherwise, for safety reasons, we recommend that repairs be performed by qualified technicians. Fireplaces involve gas, venting, and electrical components that require proper diagnosis and repair.

To make the service visit efficient, please:

• Have your fireplace model and serial number ready

• Clear the area around the fireplace

• Note any symptoms or error codes you’ve noticed

Many issues can be repaired cost-effectively, especially if your fireplace is less than 10–15 years old. Our technicians can assess whether a repair is practical or if an upgrade or replacement might be a better long-term solution.

With proper maintenance, most gas and electric fireplaces last 10–15 years, while wood-burning fireplaces can last even longer if the chimney and components are well cared for.